Not an industry. A shape of business.

Voice notes about brake noise at 21:00, answered, estimated and booked into a bay.

Appointments booked, moved and reminded in the patient's language, while reception is on the phone.

Forty "AC not cooling" messages on the first hot weekend, triaged and routed by area.

"Are you free in March?" turned into a priced quote and a held date before they ask the next studio.

Late-night slot requests booked with the right stylist, deposit taken, reminder sent.

"80 people, 12 December, budget?" answered with three menus and a deposit link in minutes.

Photos of an empty office turned into a budget range, a site visit and a BOQ waiting for approval.

After-hours enquiries qualified, proposals sent, consultations booked and documents collected.